We are always available for your queries and feedback. Our customer representative will get in touch with you.
1.1 Agreement refers to these Terms and Conditions.
1.2 Terms – the Company - refer to theprowriting.com,
the provider of academic writing services to Customers.
1.3 Terms - the Customer - refer to the person or
persons who submit Orders with the Company and abide by the Terms and
Conditions described in this Agreement.
1.4 Messaging System is the software that ensures
uninterrupted communication between the Customer and the Writer, or with a
Support Team Agent.
1.5 Order refers to the actual request for a
Product sent to the Company by the Customer. It includes particular
requirements and a specification of sources to be used in writing.
1.6 Product is the result of the Order, an original
piece, written and delivered to the Customer, in accordance with his or her
specifications, as a digital document.
1.7 Product Revision is a request sent by the
Customer for editing the final version of the Product, based on the initial
requirements of the Order.
1.8 Support Staff refers to the Company’s
structural unit responsible for coordinating and assisting the Order process.
1.9 The Writer is a person employed by the Company
as a freelancer who provides research and writing services to the Customer
according to the Company Agreement.
1.10 The term – Affiliate Program – refers to a
special program targeted at existing Customers of the Company.
2.1 The Customer may place the Order by filling out
the Order form on the Website of by asking Support Staff to assist him/her with
it.
2.2 The Order Form specifies the scope of work,
Order parameters and delivery terms. It is the Customer’s personal
responsibility to provide exact, full and final information on the Order form,
or to the Company\'s Support Staff that will submit the Order on his/her behalf.
2.3 In addition to the Order requirements, the
Customer is required to register his/her profile with the Company by providing
his/her name, e-mail address, country of residence and phone number. Should any
of these parameters change over time, it is the Customer’s responsibility to
update the profile accordingly or notify the Support Staff about the necessary
changes.
2.4 Once the Customer’s profile is created, based
on the information that is provided during registration, the Customer should
not attempt to create another profile by providing different credentials when
placing a new Order. The Customer is required to communicate and do business
with the Company using one and only one profile, created during the first
purchase. Should multiple accounts be created, the Company has the right to
merge multiple accounts in one profile to keep the purchase history up to date.
3.1 The payment for the Product is calculated
according to the Company’s pricing and should be paid in advance. The Company
starts to process the Order only after the payment for the Product is made and
is authorized.
3.2 The Customer can provide payment in
instalments, when requested, as long as the following terms are followed:
·
The price of the Order should be $500 (USD) or higher.
·
The first part of the payment should be paid right after the
Customer receives the first payment link.
·
Writer delivery schedule is strictly tied to the payment
schedule, which means the Customer will receive the part of the product, which
was covered by the payment. In order to receive the full paper, a complete
payment for the Order should be provided by the Client.
* Company representatives reserve the right
to refuse a Customer in splitting the payment if such a step might comprise
successful Order fulfillment.
** If the instalments are not
issued within a specified time frame, the company reserves the right to
temporarily suspend the Order fulfillment until the due amount is
received.
3.3 Order can be paid via PayPal or Credit
Card through PayPal.
3.4
The Company’s platform for all payments is PayPal, which requires
the Customer to go through PayPal check-out in Order to pay for the Order; To
pay for the Order using Credit Card, the Customer is required to fill in the
PayPal form. Such actions will not create a permanent
PayPal account, but are required to proceed with a one-time transaction.
3.5 The Company is not responsible for any
technical or procedural issues that may occur while the payment is processed by
PayPal. These may include, but are not limited to:
·
The payment falling under PayPal Review, which means the payment
is not released until the investigation by PayPal is done.
·
Technical issues with the PayPal platform or Customer’s Bank.
If the transaction fails, the Customer should
check the balance on his/her card, online purchase restrictions and card
validity before contacting the Support Staff for assistance.
4.1 The discount code may only be applied to
Orders that are $25 (USD) and over in price.
4.2 The discount code can be applied by
placing the Code in the ‘Discount code’ field on the Order Form. Should the
code not be provided in the corresponding section, the discount will not be
applied.
4.3 Only one discount may be used per order.
Multiple discounts/offers cannot be combined on the same order.
5.1 Order validation. The Company reserves
the right to re-check the Order details after the payment, to confirm the matching
of the requirements indicated while filling out the Order form and any other
requirements provided manually by the Customer via any communication channel.
Should cases of mismatch occur, the Support Staff will contact the Customer to
clarify and finalize the details.
5.2 Change of Order details. The Customer may
provide changes to the scope of work by contacting the Support Staff. Changes
that influence the volume, urgency or complexity of the Order may require
additional payment, which will be discussed with the Customer.
5.3 Resources. Should a specific source be
required for Order completion, the Customer is responsible for providing it to
the Writer. The Customer should upload the source(s) before the Writer is
assigned in order to assure on-time delivery. If the source is provided late,
extra time for Order completion will be required.
5.4 Order delivery. The Company is held
responsible for the delivery of the Product within the given deadline. If
additional time is required due to the complexity of the task, the Support
Staff will contact the Customer.
6.1 The Customer is entitled to free
amendments to his/her Order at any time after Order delivery.
6.2 A free Revision can be provided only if
the initial instructions and the instructions for the Revision match. The
Company is entitled to ask for additional payment in order to complete the
Revision, if the revision instructions contradict the initial Order
instructions.
6.3 The Revision deadline cannot be less than
the original deadline indicated in the Order form.
7.1 The Orders produced by theprowriting.com
are not intended to be submitted as Customers’ own work. The primary purpose of
the Product is to be utilized as a reference or a sample for his/her own
work.
7.2 The Company strictly abides by all
Copyright laws. Any opposing activity is a responsibility of the Customer if
he/she breaks the Company\\\'s Terms & Conditions.
8.1 All Terms and Conditions that define the rights
and obligations of both contract parties, the Customer and the Company, are
listed in this Agreement. This document solely, its statements, promises or
inducements, are to be considered valid or binding. After accepting the Terms
and Conditions, this Agreement supersedes all previous verbal or written
communications and/or Agreements between the parties.
8.2 The Customer accepts that if a certain
portion of the Terms and Conditions is in conflict with any law, it will not
affect the rest of the document. The Customer’s rights and obligations will
continue to be in force for all other terms of this Agreement.
By accepting the above Terms and Conditions
of this Agreement the Customer agrees to release and not hold the Company or
its employees, shareholders, officers, agents, representatives, directors,
affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any
third-party providers or sources of information or data and legal advisers (the
“Company’s Affiliates”) responsible for any and all losses, rights, damages,
claims, and actions of any kind, arising from or related to the products,
including but not limited to:
(a) telephone, electronic, hardware or
software, Internet, network, email, or computer malfunctions, failures or
difficulties of any kind;
(b) failed, garbled, incomplete or delayed
computer transmissions;
(c) any condition caused by events beyond the
control of the Company, that might cause the product to be corrupted, delayed
or disrupted;
(d) any damages or losses of any sort arising
in connection with, or as a result of, utilizing the services;
(e) any printing or typographical errors in
any materials associated with the service.
10.1 The
Customer should provide a specific end date to his/hers dissertation project in
order for the company to process the order correctly.
10.2 If
the dissertation project is required to be submitted by Chapters, deadlines
should be provided for each Chapter.
10.3 If
the dissertation project is required to be submitted by Chapters, they are
provided one by one after confirmation of the previous Chapter by the Client.
The writer cannot work further on the order without confirmation of his/her
work.
Customers accept that the Company can modify
its Terms and Conditions determined by the Agreement; modifications will be
posted; however, it is recommended and strongly advised, that they review these
pages regularly.
Money Back Guarantee
Money Back
Guarantee allows the Customer to request reimbursement in cases which are
described below.
If the Customer’s
request does not fit into any category, he/she can contact the Support Team to
discuss the nature of the request and it will be considered.
Order Cancellation
If a Customer
decides to cancel an Order, the following rules apply:
1. If the Customer
decides to cancel an Order when no Writer has been assigned, then the Customer
has the right to a 100% compensation.
2. If the Customer
decides to cancel an Order when a Writer has already been assigned, the amount
of compensation cannot exceed 70%, because the writers work must be
compensated.
3. In case the
Writer is assigned and more than half the deadline has passed, the Customer is
entitled to a 50% compensation.
* In case of Order
cancellation, the Customer cannot use any of the products or drafts that have
been provided prior to cancellation and all copyrights go back to the Company.
Late Delivery
In case of delayed
delivery of a product, the Customer is entitled to a Time Delivery Difference
Compensation, which is calculated in every case separately, depending on the
initial deadline and the time of delay.
For long-term Orders
(14 days+), the amount of compensation shall be 7%.
Compensation for
delay cannot be provided if:
1. The delay was a
consequence of actions made by the Customer. This includes a delay in payment,
delay in the provision of necessary sources or failure to respond to questions
or requests from us in a timely manner.
2. The inability to
receive the product on time due to technical complications of Customer’s
internet provider, Browser, or any system malfunctions.
3. The Customer
provided a deadline extension voluntarily.
Bad Quality Claims
1. If the Customer
is not satisfied with the provided product and would like to get a
compensation, the Quality Assurance Team will conduct an investigation. The
Customer needs to provide detailed feedback that indicates a mismatch in the
Order instructions. The resolution of the Customer’s claim will be based on the
result of investigation.
Note: in an
instance where a bad quality claim is filed, and the order was previously sent
for Revision, a compensation will not exceed 70%, because a request for
Revision indicates that that customer has partially approved of the piece.
2. If the claim for
a compensation is due to a bad grade, such cases cannot be considered
valid. The paper that is created by the Company is for reference purposes only
and is not ready for any submission.
3. If the claim is
that the paper is unoriginal, a “Turnitin.com” report is required. There will
be no other reports that can be accepted to conduct an investigation by Quality
Assurance Team.
4. If the
compensation is requested for Editing, Proofreading or Formatting Order, the
investigation will not be conducted if a bad quality claim is of contextual
nature. Editing, proofreading and formatting services do not presuppose input
to the original context.
5. If a compensation
request is for an order with a 6-hour deadline, this request may be declined.
This is due to the fact that the quality of a rush order may be compromised
because of the small time frames.
Please keep in mind
that by placing a rush order, you agree to the stated terms and they may not be
argued.
Order Details/Preferences
1. Any Purchased
Order Preferences are non-refundable as are inseparable from the initial
product and service provided. The only exceptions are ‘Draft’, ‘1-page
summary’ or ‘Plagiarism report’ features, if they are not provided to the
Customer in addition to the product.
2. A non-applied
discount cannot be compensated in any way. It is Customer’s sole
responsibility to track the accuracy of all Order Details, including the
“Discount” field. The Customer may consult our Support Team in Order to check
the availability of discounts.
Procedure
In Order to submit
a compensation request, the Customer must contact the Support Team within 2
months after the Order was completed.
The Billing
Department representative requires 5 days to review the request, and will
contact the Customer with a resolution by e-mail.
Our representative
has the right to request any additional information from the Customer that is
required to process the claim correctly.
Refund Processing
Once the Customer
receives a refund confirmation, the Company will process it within 5 business
days from the confirmation date. Please note, that the Company cannot be held
responsible for any Bank Transfer fees, peculiarities of transfer, and possible
delays occurring due to Bank service issues.
Refunds can only be
processed if they are more than 10 (Ten) USD. If the transaction is for a
smaller amount - it cannot be processed due to the fact that it barely covers
transaction fees both of Company and Clients’ bank. Any refund amount less than
$10 will be applied to the customer’s account for use toward a future
order.
Cookie Policy
Any visitor to or
user of theprowriting.com website, or any of its apps, subsidiaries, or
affiliate websites is now informed that we use cookies. We may also use such
tools as web beacons and other technology that identifies browsers, access
points, navigational behaviors, and dates and times at which you accessed our
channels.
We want to be fully
transparent about our use of cookies and other technologies so that our
visitors have full trust in how we are tracking and storing their behaviors
relative to our digital channels. Thus, we are providing the details of exactly
what our tracking does and why we track use of those channels.
If, after reading
this policy, you still have questions, we urge you to contact us
at support@theprowriting.com, for further clarifications.
There are two other
policies that impact visitors and users – Privacy Policy and Terms of Use. We urge you to review
these policies as well and to contact us with any questions you have.
What are Cookies?
The most basic
definition is that they are little files that are placed in your device when
you access a website. You have probably seen notifications from websites that
they use cookies, along with the option not to agree to that usage.
These little files
track your behavior on the site – the pages you access, how long you stay on
those pages, etc. But the most important use of cookies is so that a site can
“remember” you when you come back and direct you to that content and pages that
you last visited. We use cookies for this purpose.
Types of Cookies:
You should know the
types of cookies that websites, including ours.
Persistent Cookies: These cookies
will remain on your device even after you have exited from a website or app.
The purpose is one of convenience for you. When you return to that same site,
that site will know where you have been and can let you re-visit the same
places you visited the previous time. The idea is to give you a better user
experience each time you return.
Session Cookies: these cookies
are used to gather aggregate data about all visitors to a site. They track
where users go, what time they access the site, how long they remain on each
page, and where they exit. This information allows sites to analyze the
usability and experiences, in order to improve their sites. Session cookie
disappears once a visitor leaves the site.
First-Party
Cookies: These are essentially persistent cookies, and we do use them. They
will be placed in your device and will remember where you have been. When you
return, that information takes where you have been before.
Third-Party
Cookies: Third-party sites on our site may place cookies. These are other
enterprises that we have contracts with to provide certain services to us, such
as payment processors or companies that track and analyze aggregate data and
provide analytics reports to us.
User Consent to
Cookies: We do need cookies for our visitors and users to have a good
experience on our site.
Other Types of
Technology We Use
Web Beacons: This technology
does not collect any information on visitors but, rather, works with cookies to
gather anonymous and aggregate behavior on our site. The data is synthesized
for the purpose of evaluating user experiences on our site, so that we may make
improvements and modifications.
Other Technologies: Some
technologies, such as Flash, are cookies that are shared. We do not use these,
nor do we hold any information or share such information. When you access our
site, we notify you that we use cookies and that you automatically agree to
them by proceeding to use our site, along with other technology we use.
Any visitor to any
site can refuse to agree to the use of cookies, by adjusting their web
browsers. All browsers have instructions for doing this. If you do this,
though, understand that your experience on any site will be negatively
impacted.
When a visitor
voluntarily provides personal information to use in the course of using our
site, that information will also be placed in a cookie. The cookie will be sent
to your browser. When you come back again, your browser will send that cookie
back to us. This will continue to happen every time you return, no matter how
you navigate through our site. When you do visit new pages on our site, these
will be added to the cookie.
Why We Use Cookies
and Other Technologies
As already stated, our primary purpose is to provide our visitors and
users with a good experience on our site, app, pages, etc. Cookies will let
visitors navigate throughout site easily, gather the information they want or
need, and access any sections of our site that we might have “reserved.” It
also allows users to place orders for products and services.
We are not trying
to capture your personal information for any purpose other than your use of our
site. You only give us your personal information when you choose to do so, in
order to subscribe to offers, emails, and to make purchases. We do not sell,
lease, or trade your information, and we do not use it for marketing purposes,
except as you choose to subscribe to our email and/or newsletter offers and
promotions.
You can block
cookies, but there is much that you will not be able to do on our site,
certainly not make any purchases. We also cannot guarantee your security.
Some of our cookies
are what we call “performance” cookies. They track anonymous visitor and user
behavior and inform us if there are issues with load speed, with broken links,
or other problems on pages of our site. We monitor the functions of all our
pages and apps on a continuing basis so that we can fix any problems that our
performance cookies alert us about.
Using Cookies for
Marketing (First- and Third-Party)
Some of our cookies
are used to track your preferences on our site, so that we may offer you
products and/or services that you might be interested in. We also use these
cookies to track the success of our advertising strategies.
These cookies will
collect your browser and IP address.
Again, you may
always block such cookies through your browser, and your browser will always
have the methods for doing this. When you choose to block cookies, you are also
choosing not to have the full use of our website, pages, and other content.
If you have
consented to cookies and ever wish to delete them, you can do so through your
browser, following these instructions.
·
Firefox
Privacy Policy
Theprowriting’s
respect and prioritization of your right to privacy are integral to our
business model. A part of this commitment is connected with ensuring that
everyone who does business with us fully understands what data we collect,
policies on storing that information, and how it is used. All data is gathered
for the purpose of providing you with the products and services that we
advertise.
If you elect to use
our products and services, there is a certain amount of information
we will need to collect including your contact information, location, and other
specific facts such as your grade level or the subjects you are studying. We
may also collect other data that allows us to evaluate how you, along with
other clients, interact with our website or other connected interfaces.
Please note that
the list of information mentioned above might not to be complete.
1. Policies Regarding the Age of Our Users
This site, in its
entirety, including the use of our products and services is for adults over the
age of 18 only. We do not knowingly collect, distribute, or store information
on anyone who has not reached the age of majority. Anyone who is aware of a
minor using our services is asked to inform us about this.
2. The Goals of this Privacy Policy
It is our strong
advice that all visitors choose to read this policy. The statements contained
within apply to everyone who decided to use the services we provide. Our goal
is to ensure that there is no misunderstanding in terms of the information we
collect and your rights to access and make changes to that information at any
point and time. You are entitled to have full control over your personal data
including the freedom to erase it.
3. Collection of Your Personal Data
Please be reminded
that any personally identifying information that we obtain from you is provided
only by you and stored with your consent. The ways your data might be shared
with us include: your contacting us, using our online support services,
placing orders, etc. We do not use any tools or hire third parties to mine or
extract your personal data from your computer or other websites.
Any action such as
creating an account, placing orders, or signing up for receiving communications
from us results in our receiving of your identifying data. In order to provide
you with the requested products or services, we must be able to store and
access this information in the future. All data that we collect is appropriately
stored following prescribed security protocols and protections.
4. Non-Identifying Data Collection and Storage
We acknowledge the
collection and storage of non-identifying data from our side. Because this
information cannot be used to identify you or impact your privacy, your
involvement in the collection process is unnecessary. The procedure involves
using cookies and related technology, order tracking, storage of communication
logs, browser and device type tracking, site visit information such as
timestamps and navigation, etc. We use this data to improve performance and
customize your experience on our website.
This information is
presupposed for our use only. It might be shared with third parties who are
contracted with us to assist in providing you with the offered services.
5. Our Use of Your Data
In an effort to
both protect and respect your privacy, we have to optimize and minimize our
data collection efforts to provide you with the expected services. All of your
data is collected only with your permission, and used for the reasons we
explicitly state below. The personal information is used to provide you
with the needed services and to contact you accordingly. The information can be
collected and stored upon the demand of law enforcement, courts, or
in order to comply with laws applied to us.
We might also opt
to store data that enables us to update or improve the services. For instance,
if you order a specific service, we may choose to send you information about
related products. We can use the data to help detect the website errors or
other issues. Besides, the records are maintained in an effort to prevent fraud
or other abuse.
6. Sharing Information with Third Parties
In the light of the
fact that we do provide your data to third parties, we confirm that this can be
done for very specific purposes only, and these parties are acting on our
behalf. We provide the information that is limited to what is necessary in
order to offer you specific services to partners and subcontractors, payment
processing companies, advertisers, market research firms, and customer service
entities, as well as email providers.
Every third party
entity receiving your information is required to sign a legally binding
agreement, ensuring protection of your confidentiality and limiting
the use of your information to its intended purposes. All employees or other
agents of these third parties are held to the legal agreements as well.
7. Customer Communications
We maintain the
right to communicate with all our customers about their purchases, as well as
to communicate with you about special offers and other services. This is
usually done only if we have determined that the information or offers are
relevant to you based upon previous orders. You may choose to stop receiving
these notifications at any time. The details of this process are provided
further down the page.
The common ways
used to communicate with our clients include: sending emails and auto sent
emails. You may adjust your communication preferences via your account
settings.
If we consider the
partner or other third parties to have information or offers that may be useful
for you, we will notify you before providing them with your data. You are free
not to give permission for this if you want.
If you choose to
have your information removed from our database, you may do so. Please, contact
the customer service for additional assistance.
8. Our Use of Analytics Tools and Services
We employ the use
of analysis tools to collect and analyze various types of data. These tools
allow us to understand how users interact with our web-pages and other
connected interfaces. This includes such information as the amount of time you
spend on our website, the content consumed, and the search terms used to find
our website. None of this information contains identifying data. It is gathered
to improve our website and user experience design.
The tools that we use
involve placing persistent cookies on your computer which allow remembering our
users. If you do not want to permit these cookies to be stored on your device,
please, refer to the instructions in our Cookie Policy. None of this
information is sent to third parties.
9. The Security of Data that We Store
We are continuously
dedicated to employing all of the technologies and resources available for us
to protect your personal information that includes the use of encryption
technologies as well as the implementation of other security protocols.
All your personal
information is held with the only purpose of providing you with the products
and services that you order. Beyond that, such data may also be stored in order
to comply with laws and regulations, accurately keep financial records, and
ensure that we meet the obligations of all possible contracts or agreements.
You are encouraged to contact customer support should you have any concerns.
10. Use of Third Party Websites
Our website content
contains links to external websites. Please note that if you choose to access
them, you opt for that freely and per your own choice. You also acknowledge
your understanding that there is no way we could be responsible for the
policies or content of external websites. None of our policies or guarantees
can be applied to such websites as far as we do not own or control them. We
strongly encourage you to familiarize yourself with external websites policies
before clicking on the link.
11. The Right to Access and Control of Your Personal Data
On our website,
there are no restrictions of your rights and abilities to access and
control your personal information. In order to view or change any of this data,
you may use the account
settings in the customer portal provided for you where you can easily
amend the saved information. You may also request for this information to be
deleted. But please be aware that if you have current orders in progress at
that moment, you will need to wait until all of them are completed for your data
to be removed from the storage.
12. Changes to this Policy
We may change this
policy along with any other without prior warning. Information about these
changes will be posted in a way we consider to be the best one to ensure our
users are aware of them. It may include a website notification or personal
email. The significant changes can only be processed after the 30-days period what
gives ample opportunities for the users to learn about the future amendments
and get adjusted to them.
13. Contacting Our Support Department
If you have any
further questions, please contact our customer support that is 24/7 available.