1.1 Agreement refers to these Terms and Conditions.
1.2 Terms – the Company - refer to theprowriting.com, the provider of academic writing services to Customers.
1.3 Terms - the Customer - refer to the person or persons who submit Orders with the Company and abide by the Terms and Conditions described in this Agreement.
1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Agent.
1.5 Order refers to the actual request for a Product sent to the Company by the Customer. It includes particular requirements and a specification of sources to be used in writing.
1.6 Product is the result of the Order, an original piece, written and delivered to the Customer, in accordance with his or her specifications, as a digital document.
1.7 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Order.
1.8 Support Staff refers to the Company’s structural unit responsible for coordinating and assisting the Order process.
1.9 The Writer is a person employed by the Company as a freelancer who provides research and writing services to the Customer according to the Company Agreement.
1.10 The term – Affiliate Program – refers to a special program targeted at existing Customers of the Company.
2.1 The Customer may place the Order by filling out the Order form on the Website of by asking Support Staff to assist him/her with it.
2.2 The Order Form specifies the scope of work, Order parameters and delivery terms. It is the Customer’s personal responsibility to provide exact, full and final information on the Order form, or to the Company\'s Support Staff that will submit the Order on his/her behalf.
2.3 In addition to the Order requirements, the Customer is required to register his/her profile with the Company by providing his/her name, e-mail address, country of residence and phone number. Should any of these parameters change over time, it is the Customer’s responsibility to update the profile accordingly or notify the Support Staff about the necessary changes.
2.4 Once the Customer’s profile is created, based on the information that is provided during registration, the Customer should not attempt to create another profile by providing different credentials when placing a new Order. The Customer is required to communicate and do business with the Company using one and only one profile, created during the first purchase. Should multiple accounts be created, the Company has the right to merge multiple accounts in one profile to keep the purchase history up to date.
3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.
3.2 The Customer can provide payment in instalments, when requested, as long as the following terms are followed:
· The price of the Order should be $500 (USD) or higher.
· The first part of the payment should be paid right after the Customer receives the first payment link.
· Writer delivery schedule is strictly tied to the payment schedule, which means the Customer will receive the part of the product, which was covered by the payment. In order to receive the full paper, a complete payment for the Order should be provided by the Client.
* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Order fulfillment.
** If the instalments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Order fulfillment until the due amount is received.
3.3 Order can be paid via PayPal or Credit Card through PayPal.
3.4 The Company’s platform for all payments is PayPal, which requires the Customer to go through PayPal check-out in Order to pay for the Order; To pay for the Order using Credit Card, the Customer is required to fill in the PayPal form. Such actions will not create a permanent PayPal account, but are required to proceed with a one-time transaction.
3.5 The Company is not responsible for any technical or procedural issues that may occur while the payment is processed by PayPal. These may include, but are not limited to:
· The payment falling under PayPal Review, which means the payment is not released until the investigation by PayPal is done.
· Technical issues with the PayPal platform or Customer’s Bank.
If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.
4.1 The discount code may only be applied to Orders that are $25 (USD) and over in price.
4.2 The discount code can be applied by placing the Code in the ‘Discount code’ field on the Order Form. Should the code not be provided in the corresponding section, the discount will not be applied.
4.3 Only one discount may be used per order. Multiple discounts/offers cannot be combined on the same order.
5.1 Order validation. The Company reserves the right to re-check the Order details after the payment, to confirm the matching of the requirements indicated while filling out the Order form and any other requirements provided manually by the Customer via any communication channel. Should cases of mismatch occur, the Support Staff will contact the Customer to clarify and finalize the details.
5.2 Change of Order details. The Customer may provide changes to the scope of work by contacting the Support Staff. Changes that influence the volume, urgency or complexity of the Order may require additional payment, which will be discussed with the Customer.
5.3 Resources. Should a specific source be required for Order completion, the Customer is responsible for providing it to the Writer. The Customer should upload the source(s) before the Writer is assigned in order to assure on-time delivery. If the source is provided late, extra time for Order completion will be required.
5.4 Order delivery. The Company is held responsible for the delivery of the Product within the given deadline. If additional time is required due to the complexity of the task, the Support Staff will contact the Customer.
6.1 The Customer is entitled to free amendments to his/her Order at any time after Order delivery.
6.2 A free Revision can be provided only if the initial instructions and the instructions for the Revision match. The Company is entitled to ask for additional payment in order to complete the Revision, if the revision instructions contradict the initial Order instructions.
6.3 The Revision deadline cannot be less than the original deadline indicated in the Order form.
7.1 The Orders produced by theprowriting.com are not intended to be submitted as Customers’ own work. The primary purpose of the Product is to be utilized as a reference or a sample for his/her own work.
7.2 The Company strictly abides by all Copyright laws. Any opposing activity is a responsibility of the Customer if he/she breaks the Company\\\'s Terms & Conditions.
8.1 All Terms and Conditions that define the rights and obligations of both contract parties, the Customer and the Company, are listed in this Agreement. This document solely, its statements, promises or inducements, are to be considered valid or binding. After accepting the Terms and Conditions, this Agreement supersedes all previous verbal or written communications and/or Agreements between the parties.
8.2 The Customer accepts that if a certain portion of the Terms and Conditions is in conflict with any law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to be in force for all other terms of this Agreement.
By accepting the above Terms and Conditions of this Agreement the Customer agrees to release and not hold the Company or its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to:
(a) telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;
(b) failed, garbled, incomplete or delayed computer transmissions;
(c) any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted;
(d) any damages or losses of any sort arising in connection with, or as a result of, utilizing the services;
(e) any printing or typographical errors in any materials associated with the service.
10.1 The Customer should provide a specific end date to his/hers dissertation project in order for the company to process the order correctly.
10.2 If the dissertation project is required to be submitted by Chapters, deadlines should be provided for each Chapter.
10.3 If the dissertation project is required to be submitted by Chapters, they are provided one by one after confirmation of the previous Chapter by the Client. The writer cannot work further on the order without confirmation of his/her work.
Customers accept that the Company can modify its Terms and Conditions determined by the Agreement; modifications will be posted; however, it is recommended and strongly advised, that they review these pages regularly.
Money Back Guarantee
Money Back Guarantee allows the Customer to request reimbursement in cases which are described below.
If the Customer’s request does not fit into any category, he/she can contact the Support Team to discuss the nature of the request and it will be considered.
If a Customer decides to cancel an Order, the following rules apply:
1. If the Customer decides to cancel an Order when no Writer has been assigned, then the Customer has the right to a 100% compensation.
2. If the Customer decides to cancel an Order when a Writer has already been assigned, the amount of compensation cannot exceed 70%, because the writers work must be compensated.
3. In case the Writer is assigned and more than half the deadline has passed, the Customer is entitled to a 50% compensation.
* In case of Order cancellation, the Customer cannot use any of the products or drafts that have been provided prior to cancellation and all copyrights go back to the Company.
In case of delayed delivery of a product, the Customer is entitled to a Time Delivery Difference Compensation, which is calculated in every case separately, depending on the initial deadline and the time of delay.
For long-term Orders (14 days+), the amount of compensation shall be 7%.
Compensation for delay cannot be provided if:
1. The delay was a consequence of actions made by the Customer. This includes a delay in payment, delay in the provision of necessary sources or failure to respond to questions or requests from us in a timely manner.
2. The inability to receive the product on time due to technical complications of Customer’s internet provider, Browser, or any system malfunctions.
3. The Customer provided a deadline extension voluntarily.
Bad Quality Claims
1. If the Customer is not satisfied with the provided product and would like to get a compensation, the Quality Assurance Team will conduct an investigation. The Customer needs to provide detailed feedback that indicates a mismatch in the Order instructions. The resolution of the Customer’s claim will be based on the result of investigation.
Note: in an instance where a bad quality claim is filed, and the order was previously sent for Revision, a compensation will not exceed 70%, because a request for Revision indicates that that customer has partially approved of the piece.
2. If the claim for a compensation is due to a bad grade, such cases cannot be considered valid. The paper that is created by the Company is for reference purposes only and is not ready for any submission.
3. If the claim is that the paper is unoriginal, a “Turnitin.com” report is required. There will be no other reports that can be accepted to conduct an investigation by Quality Assurance Team.
4. If the compensation is requested for Editing, Proofreading or Formatting Order, the investigation will not be conducted if a bad quality claim is of contextual nature. Editing, proofreading and formatting services do not presuppose input to the original context.
5. If a compensation request is for an order with a 6-hour deadline, this request may be declined. This is due to the fact that the quality of a rush order may be compromised because of the small time frames.
Please keep in mind that by placing a rush order, you agree to the stated terms and they may not be argued.
1. Any Purchased Order Preferences are non-refundable as are inseparable from the initial product and service provided. The only exceptions are ‘Draft’, ‘1-page summary’ or ‘Plagiarism report’ features, if they are not provided to the Customer in addition to the product.
2. A non-applied discount cannot be compensated in any way. It is Customer’s sole responsibility to track the accuracy of all Order Details, including the “Discount” field. The Customer may consult our Support Team in Order to check the availability of discounts.
In Order to submit a compensation request, the Customer must contact the Support Team within 2 months after the Order was completed.
The Billing Department representative requires 5 days to review the request, and will contact the Customer with a resolution by e-mail.
Our representative has the right to request any additional information from the Customer that is required to process the claim correctly.
Once the Customer receives a refund confirmation, the Company will process it within 5 business days from the confirmation date. Please note, that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.
Refunds can only be processed if they are more than 10 (Ten) USD. If the transaction is for a smaller amount - it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. Any refund amount less than $10 will be applied to the customer’s account for use toward a future order.
If, after reading this policy, you still have questions, we urge you to contact us at firstname.lastname@example.org, for further clarifications.
What are Cookies?
Types of Cookies:
You should know the types of cookies that websites, including ours.
Persistent Cookies: These cookies will remain on your device even after you have exited from a website or app. The purpose is one of convenience for you. When you return to that same site, that site will know where you have been and can let you re-visit the same places you visited the previous time. The idea is to give you a better user experience each time you return.
Session Cookies: these cookies are used to gather aggregate data about all visitors to a site. They track where users go, what time they access the site, how long they remain on each page, and where they exit. This information allows sites to analyze the usability and experiences, in order to improve their sites. Session cookie disappears once a visitor leaves the site.
First-Party Cookies: These are essentially persistent cookies, and we do use them. They will be placed in your device and will remember where you have been. When you return, that information takes where you have been before.
Third-Party Cookies: Third-party sites on our site may place cookies. These are other enterprises that we have contracts with to provide certain services to us, such as payment processors or companies that track and analyze aggregate data and provide analytics reports to us.
User Consent to Cookies: We do need cookies for our visitors and users to have a good experience on our site.
Other Types of Technology We Use
Web Beacons: This technology does not collect any information on visitors but, rather, works with cookies to gather anonymous and aggregate behavior on our site. The data is synthesized for the purpose of evaluating user experiences on our site, so that we may make improvements and modifications.
When a visitor voluntarily provides personal information to use in the course of using our site, that information will also be placed in a cookie. The cookie will be sent to your browser. When you come back again, your browser will send that cookie back to us. This will continue to happen every time you return, no matter how you navigate through our site. When you do visit new pages on our site, these will be added to the cookie.
As already stated, our primary purpose is to provide our visitors and users with a good experience on our site, app, pages, etc. Cookies will let visitors navigate throughout site easily, gather the information they want or need, and access any sections of our site that we might have “reserved.” It also allows users to place orders for products and services.
We are not trying to capture your personal information for any purpose other than your use of our site. You only give us your personal information when you choose to do so, in order to subscribe to offers, emails, and to make purchases. We do not sell, lease, or trade your information, and we do not use it for marketing purposes, except as you choose to subscribe to our email and/or newsletter offers and promotions.
You can block cookies, but there is much that you will not be able to do on our site, certainly not make any purchases. We also cannot guarantee your security.
Some of our cookies are what we call “performance” cookies. They track anonymous visitor and user behavior and inform us if there are issues with load speed, with broken links, or other problems on pages of our site. We monitor the functions of all our pages and apps on a continuing basis so that we can fix any problems that our performance cookies alert us about.
Using Cookies for Marketing (First- and Third-Party)
Some of our cookies are used to track your preferences on our site, so that we may offer you products and/or services that you might be interested in. We also use these cookies to track the success of our advertising strategies.
These cookies will collect your browser and IP address.
Again, you may always block such cookies through your browser, and your browser will always have the methods for doing this. When you choose to block cookies, you are also choosing not to have the full use of our website, pages, and other content.
If you have consented to cookies and ever wish to delete them, you can do so through your browser, following these instructions.
Theprowriting’s respect and prioritization of your right to privacy are integral to our business model. A part of this commitment is connected with ensuring that everyone who does business with us fully understands what data we collect, policies on storing that information, and how it is used. All data is gathered for the purpose of providing you with the products and services that we advertise.
If you elect to use our products and services, there is a certain amount of information we will need to collect including your contact information, location, and other specific facts such as your grade level or the subjects you are studying. We may also collect other data that allows us to evaluate how you, along with other clients, interact with our website or other connected interfaces.
Please note that the list of information mentioned above might not to be complete.
1. Policies Regarding the Age of Our Users
This site, in its entirety, including the use of our products and services is for adults over the age of 18 only. We do not knowingly collect, distribute, or store information on anyone who has not reached the age of majority. Anyone who is aware of a minor using our services is asked to inform us about this.
It is our strong advice that all visitors choose to read this policy. The statements contained within apply to everyone who decided to use the services we provide. Our goal is to ensure that there is no misunderstanding in terms of the information we collect and your rights to access and make changes to that information at any point and time. You are entitled to have full control over your personal data including the freedom to erase it.
3. Collection of Your Personal Data
Please be reminded that any personally identifying information that we obtain from you is provided only by you and stored with your consent. The ways your data might be shared with us include: your contacting us, using our online support services, placing orders, etc. We do not use any tools or hire third parties to mine or extract your personal data from your computer or other websites.
Any action such as creating an account, placing orders, or signing up for receiving communications from us results in our receiving of your identifying data. In order to provide you with the requested products or services, we must be able to store and access this information in the future. All data that we collect is appropriately stored following prescribed security protocols and protections.
4. Non-Identifying Data Collection and Storage
We acknowledge the collection and storage of non-identifying data from our side. Because this information cannot be used to identify you or impact your privacy, your involvement in the collection process is unnecessary. The procedure involves using cookies and related technology, order tracking, storage of communication logs, browser and device type tracking, site visit information such as timestamps and navigation, etc. We use this data to improve performance and customize your experience on our website.
This information is presupposed for our use only. It might be shared with third parties who are contracted with us to assist in providing you with the offered services.
5. Our Use of Your Data
In an effort to both protect and respect your privacy, we have to optimize and minimize our data collection efforts to provide you with the expected services. All of your data is collected only with your permission, and used for the reasons we explicitly state below. The personal information is used to provide you with the needed services and to contact you accordingly. The information can be collected and stored upon the demand of law enforcement, courts, or in order to comply with laws applied to us.
We might also opt to store data that enables us to update or improve the services. For instance, if you order a specific service, we may choose to send you information about related products. We can use the data to help detect the website errors or other issues. Besides, the records are maintained in an effort to prevent fraud or other abuse.
6. Sharing Information with Third Parties
In the light of the fact that we do provide your data to third parties, we confirm that this can be done for very specific purposes only, and these parties are acting on our behalf. We provide the information that is limited to what is necessary in order to offer you specific services to partners and subcontractors, payment processing companies, advertisers, market research firms, and customer service entities, as well as email providers.
Every third party entity receiving your information is required to sign a legally binding agreement, ensuring protection of your confidentiality and limiting the use of your information to its intended purposes. All employees or other agents of these third parties are held to the legal agreements as well.
7. Customer Communications
We maintain the right to communicate with all our customers about their purchases, as well as to communicate with you about special offers and other services. This is usually done only if we have determined that the information or offers are relevant to you based upon previous orders. You may choose to stop receiving these notifications at any time. The details of this process are provided further down the page.
The common ways used to communicate with our clients include: sending emails and auto sent emails. You may adjust your communication preferences via your account settings.
If we consider the partner or other third parties to have information or offers that may be useful for you, we will notify you before providing them with your data. You are free not to give permission for this if you want.
If you choose to have your information removed from our database, you may do so. Please, contact the customer service for additional assistance.
8. Our Use of Analytics Tools and Services
We employ the use of analysis tools to collect and analyze various types of data. These tools allow us to understand how users interact with our web-pages and other connected interfaces. This includes such information as the amount of time you spend on our website, the content consumed, and the search terms used to find our website. None of this information contains identifying data. It is gathered to improve our website and user experience design.
9. The Security of Data that We Store
We are continuously dedicated to employing all of the technologies and resources available for us to protect your personal information that includes the use of encryption technologies as well as the implementation of other security protocols.
All your personal information is held with the only purpose of providing you with the products and services that you order. Beyond that, such data may also be stored in order to comply with laws and regulations, accurately keep financial records, and ensure that we meet the obligations of all possible contracts or agreements. You are encouraged to contact customer support should you have any concerns.
10. Use of Third Party Websites
Our website content contains links to external websites. Please note that if you choose to access them, you opt for that freely and per your own choice. You also acknowledge your understanding that there is no way we could be responsible for the policies or content of external websites. None of our policies or guarantees can be applied to such websites as far as we do not own or control them. We strongly encourage you to familiarize yourself with external websites policies before clicking on the link.
11. The Right to Access and Control of Your Personal Data
On our website, there are no restrictions of your rights and abilities to access and control your personal information. In order to view or change any of this data, you may use the account settings in the customer portal provided for you where you can easily amend the saved information. You may also request for this information to be deleted. But please be aware that if you have current orders in progress at that moment, you will need to wait until all of them are completed for your data to be removed from the storage.
12. Changes to this Policy
We may change this policy along with any other without prior warning. Information about these changes will be posted in a way we consider to be the best one to ensure our users are aware of them. It may include a website notification or personal email. The significant changes can only be processed after the 30-days period what gives ample opportunities for the users to learn about the future amendments and get adjusted to them.
13. Contacting Our Support Department
If you have any further questions, please contact our customer support that is 24/7 available.