1. Interpretation of the Terms
1.1 Agreement refers to these Terms and Conditions.
1.2 Terms – the Company - refer to theprowriting.com,
the provider of academic writing services to Customers.
1.3 Terms - the Customer - refer to the person or
persons who submit Orders with the Company and abide by the Terms and
Conditions described in this Agreement.
1.4 Messaging System is the software that ensures
uninterrupted communication between the Customer and the Writer, or with a
Support Team Agent.
1.5 Order refers to the actual request for a
Product sent to the Company by the Customer. It includes particular
requirements and a specification of sources to be used in writing.
1.6 Product is the result of the Order, an original
piece, written and delivered to the Customer, in accordance with his or her
specifications, as a digital document.
1.7 Product Revision is a request sent by the
Customer for editing the final version of the Product, based on the initial
requirements of the Order.
1.8 Support Staff refers to the Company’s
structural unit responsible for coordinating and assisting the Order process.
1.9 The Writer is a person employed by the Company
as a freelancer who provides research and writing services to the Customer
according to the Company Agreement.
1.10 The term – Affiliate Program – refers to a
special program targeted at existing Customers of the Company.
2. Order Placing and Registration
2.1 The Customer may place the Order by filling out
the Order form on the Website of by asking Support Staff to assist him/her with
it.
2.2 The Order Form specifies the scope of work,
Order parameters and delivery terms. It is the Customer’s personal
responsibility to provide exact, full and final information on the Order form,
or to the Company\'s Support Staff that will submit the Order on his/her behalf.
2.3 In addition to the Order requirements, the
Customer is required to register his/her profile with the Company by providing
his/her name, e-mail address, country of residence and phone number. Should any
of these parameters change over time, it is the Customer’s responsibility to
update the profile accordingly or notify the Support Staff about the necessary
changes.
2.4 Once the Customer’s profile is created, based
on the information that is provided during registration, the Customer should
not attempt to create another profile by providing different credentials when
placing a new Order. The Customer is required to communicate and do business
with the Company using one and only one profile, created during the first
purchase. Should multiple accounts be created, the Company has the right to
merge multiple accounts in one profile to keep the purchase history up to date.
3. Order Payment
3.1 The payment for the Product is calculated
according to the Company’s pricing and should be paid in advance. The Company
starts to process the Order only after the payment for the Product is made and
is authorized.
3.2 The Customer can provide payment in
instalments, when requested, as long as the following terms are followed:
·
The price of the Order should be $500 (USD) or higher.
·
The first part of the payment should be paid right after the
Customer receives the first payment link.
·
Writer delivery schedule is strictly tied to the payment
schedule, which means the Customer will receive the part of the product, which
was covered by the payment. In order to receive the full paper, a complete
payment for the Order should be provided by the Client.
* Company representatives reserve the right
to refuse a Customer in splitting the payment if such a step might comprise
successful Order fulfillment.
** If the instalments are not
issued within a specified time frame, the company reserves the right to
temporarily suspend the Order fulfillment until the due amount is
received.
3.3 Order can be paid via PayPal or Credit
Card through PayPal.
3.4
The Company’s platform for all payments is PayPal, which requires
the Customer to go through PayPal check-out in Order to pay for the Order; To
pay for the Order using Credit Card, the Customer is required to fill in the
PayPal form. Such actions will not create a permanent
PayPal account, but are required to proceed with a one-time transaction.
3.5 The Company is not responsible for any
technical or procedural issues that may occur while the payment is processed by
PayPal. These may include, but are not limited to:
·
The payment falling under PayPal Review, which means the payment
is not released until the investigation by PayPal is done.
·
Technical issues with the PayPal platform or Customer’s Bank.
If the transaction fails, the Customer should
check the balance on his/her card, online purchase restrictions and card
validity before contacting the Support Staff for assistance.
4. Discounts
4.1 The discount code may only be applied to
Orders that are $25 (USD) and over in price.
4.2 The discount code can be applied by
placing the Code in the ‘Discount code’ field on the Order Form. Should the
code not be provided in the corresponding section, the discount will not be
applied.
4.3 Only one discount may be used per order.
Multiple discounts/offers cannot be combined on the same order.
5. Order Process
5.1 Order validation. The Company reserves
the right to re-check the Order details after the payment, to confirm the matching
of the requirements indicated while filling out the Order form and any other
requirements provided manually by the Customer via any communication channel.
Should cases of mismatch occur, the Support Staff will contact the Customer to
clarify and finalize the details.
5.2 Change of Order details. The Customer may
provide changes to the scope of work by contacting the Support Staff. Changes
that influence the volume, urgency or complexity of the Order may require
additional payment, which will be discussed with the Customer.
5.3 Resources. Should a specific source be
required for Order completion, the Customer is responsible for providing it to
the Writer. The Customer should upload the source(s) before the Writer is
assigned in order to assure on-time delivery. If the source is provided late,
extra time for Order completion will be required.
5.4 Order delivery. The Company is held
responsible for the delivery of the Product within the given deadline. If
additional time is required due to the complexity of the task, the Support
Staff will contact the Customer.
6. Order Revision
6.1 The Customer is entitled to free
amendments to his/her Order at any time after Order delivery.
6.2 A free Revision can be provided only if
the initial instructions and the instructions for the Revision match. The
Company is entitled to ask for additional payment in order to complete the
Revision, if the revision instructions contradict the initial Order
instructions.
6.3 The Revision deadline cannot be less than
the original deadline indicated in the Order form.
7. The Use of Product
7.1 The Orders produced by theprowriting.com
are not intended to be submitted as Customers’ own work. The primary purpose of
the Product is to be utilized as a reference or a sample for his/her own
work.
7.2 The Company strictly abides by all
Copyright laws. Any opposing activity is a responsibility of the Customer if
he/she breaks the Company\\\'s Terms & Conditions.
8. Miscellaneous Provisions
8.1 All Terms and Conditions that define the rights
and obligations of both contract parties, the Customer and the Company, are
listed in this Agreement. This document solely, its statements, promises or
inducements, are to be considered valid or binding. After accepting the Terms
and Conditions, this Agreement supersedes all previous verbal or written
communications and/or Agreements between the parties.
8.2 The Customer accepts that if a certain
portion of the Terms and Conditions is in conflict with any law, it will not
affect the rest of the document. The Customer’s rights and obligations will
continue to be in force for all other terms of this Agreement.
9. Limitation of Liability
By accepting the above Terms and Conditions
of this Agreement the Customer agrees to release and not hold the Company or
its employees, shareholders, officers, agents, representatives, directors,
affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any
third-party providers or sources of information or data and legal advisers (the
“Company’s Affiliates”) responsible for any and all losses, rights, damages,
claims, and actions of any kind, arising from or related to the products,
including but not limited to:
(a) telephone, electronic, hardware or
software, Internet, network, email, or computer malfunctions, failures or
difficulties of any kind;
(b) failed, garbled, incomplete or delayed
computer transmissions;
(c) any condition caused by events beyond the
control of the Company, that might cause the product to be corrupted, delayed
or disrupted;
(d) any damages or losses of any sort arising
in connection with, or as a result of, utilizing the services;
(e) any printing or typographical errors in
any materials associated with the service.
10. Dissertation Services
10.1 The
Customer should provide a specific end date to his/hers dissertation project in
order for the company to process the order correctly.
10.2 If
the dissertation project is required to be submitted by Chapters, deadlines
should be provided for each Chapter.
10.3 If
the dissertation project is required to be submitted by Chapters, they are
provided one by one after confirmation of the previous Chapter by the Client.
The writer cannot work further on the order without confirmation of his/her
work.
11. Amendments
Customers accept that the Company can modify
its Terms and Conditions determined by the Agreement; modifications will be
posted; however, it is recommended and strongly advised, that they review these
pages regularly.
